Cancellations, Returns and Refunds

TheCrocCharmShop.co.uk accept returns for any reason and will refund the items.

TheCrocCharmShop.co.uk do not refund the delivery postage or your return postage.

Please send a message before your return, let us know what the problem is and we will always try to deal the issue for you. 

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) the supply of goods that are made to the customer’s specification or are clearly personalised.

1.25 If a package is not delivered as expected, TheCrocCharmShop.co.uk will investigate the circumstances and resend the items at our discretion. We will not refund any claim for non delivered items, we will always resend the items (Consumer Contracts Information, Cancellation & Additional Charges Regulations).